CARE GROUPS / SENIOR LIVING / HEALTHCARE ESTATES
Calm, resilient infrastructure for sites that cannot stop.
24/7 uptime. Audit-ready compliance. Duty-of-care designed in.
Care environments cannot tolerate downtime. The network has to stay up. The access journey has to support residents, families and staff with different permissions. The CCTV retention has to align to CQC and ICO expectations. The cyber posture has to defend systems that hold sensitive personal data. Altus designs and operates the workplace infrastructure stack for care groups, senior living operators and healthcare estates – calm, resilient, audit-ready, with 24/7 cover across every site.
THE OPERATIONAL REALITY
Compliance is the baseline. Duty of care is the threshold.
Care estates run a different operating model from commercial sites. The infrastructure has to support residents, families, clinical staff, support staff and visitors with different access expectations. The CCTV retention has to be defensible to CQC inspection. The cyber posture has to defend systems holding sensitive personal data under GDPR and DSPT. The network cannot drop. The access journey cannot become a barrier. The staff cannot be slowed down by friction in the technology.
We design infrastructure to operate calmly under these conditions. Resilient connectivity with failover. Access control that supports rather than restricts. Security that reads as care, not enforcement. Managed cover that responds in minutes when something needs attention. The operating model is the brief; the technology supports it.
Calm, resilient infrastructure for sites that cannot stop.
WHAT WE DELIVER HERE
Four layers tuned to the care operating model.
Four layers tuned to the care operating model.
Managed Infrastructure
24/7 monitoring across every site. Sentinel managed cyber – attacks intercepted in minutes, not days. ISO 27001-aligned change management. The cover care estates actually need.
Connectivity & Cyber
Resilient network with failover. PSTI and DSPT alignment for connected medical and care devices. Segmentation between staff, resident and clinical networks. ISO 27001 governance.
Security & Access
Access control aligned to the care operating model – residents, families, staff, contractors, visitors all on different journeys. GDPR-compliant CCTV retention. Visitor management at reception grade.
Workplace Automation
Environmental control for resident comfort and energy performance. Lighting tuned to time of day. Sensor-based duty-of-care alerts where the operating model supports them.
PROOF
The operating posture care environments need.
Read case study
Sentinel – Cyber Incident Response
UK, 24/7/365 monitored response intercepted active phishing attack in minutes; no compromise, no extraction.
Read case study
French Alps – Bespoke Connectivity & Managed Infrastructure
France, multi-layer failover and 24/7/365 support for site where downtime is unacceptable.
HOW WE ENGAGE
Audit the duty of care. Design the resilience. Deploy with sensitivity. Monitor 24/7.
STEP 1
Audit the duty of care
Site survey aligned to the care operating model – resident, family, staff, contractor, visitor journeys. CQC alignment, DSPT alignment, GDPR alignment, PSTI alignment for connected devices. The brief follows the duty of care.
STEP 2
Design the resilience
Network with failover. Backup connectivity. Access control with multiple recovery paths. CCTV with defensible retention. Sentinel managed cyber wrapping the digital perimeter.
STEP 3
Deploy with sensitivity
Install during low-occupancy windows. Brief staff. Avoid disruption to residents. Documentation that the FM team can actually use at 3am.
STEP 4
Monitor 24/7
Estate-wide monitoring across every site. Sentinel-grade cyber response. SLA aligned to the operational reality of a care environment – minutes, not hours.
WHY ALTUS
What care groups actually need from an infrastructure partner.
Operating-model-led design. Audit-ready by design. Sentinel-grade cyber posture. Calm infrastructure.
Operating-model-led design
The brief starts with the resident, family and staff operating model, not the kit list. Technology supports the duty of care; it does not impose on it.
Audit-ready by design
ISO 27001-aligned governance, Cyber Essentials Plus, GDPR-compliant retention, DSPT-aligned data handling. Inspection-ready documentation, not retrofitted to it.
Sentinel-grade cyber posture
Sentinel managed cyber service. 24/7 monitoring, threats identified in minutes, expert response. The cyber posture care estates need under DSPT.
Calm infrastructure
Quiet, reliable, designed to disappear. Residents and families experience the care, not the technology behind it.
“Care environments cannot tolerate downtime, and they cannot tolerate friction in the access journey. Infrastructure that supports the duty of care – designed calmly, monitored 24/7, audit-ready – is what holds the operating model.”
Altus Critical Systems – operating model commitment to care, senior living and healthcare estates
THE NEXT STEP
Book a Care Critical Systems Review.
We’ll review the infrastructure layer across your care estate, benchmark it against CQC, DSPT and GDPR expectations, and tell you straight where the resilience, access and cyber posture sit today. One conversation. One hour.
We tell you straight where the resilience, access and cyber posture sit today.
Cyber Essentials Plus
ISO 27001
ISO 9001
Cisco Certified
Cisco
Hikvision
Ajax
Crestron
Lutron
24/7 uptime. Audit-ready compliance. Duty of care designed in.
PROOF
Related case studies
Commercial Property
Sentinel stopped a sophisticated attack before it caused harm
Service case study: attacker-in-the-middle phishing attack against two employee accounts intercepted in minutes. Accounts locked, sessions terminated, forensic investigation launched and no compromise occurred.
Commercial Property
French Alps radio bridge and managed infrastructure
A 4km point-to-point radio bridge across the French Alps after incumbent telecoms refused installation. Multi-layer failover, hidden cable runs and 4-hour support SLA.