FACILITIES MANAGEMENT
Run the estate, not the supplier portfolio.
One technology partner across every site. One SLA across every layer. One ticket queue.
The FM industry inherited the workplace technology problem. Cabling installed by one contractor, AV by another, access control by a third, building controls by a fourth, then handed over to the FM provider with no integrated documentation and no single SLA. Reactive break-fix is the symptom; supplier fragmentation is the cause. Altus consolidates the workplace infrastructure stack under one accountable partner so the FM team manages the estate, not the supplier portfolio.
THE OPERATIONAL REALITY
Eleven suppliers, four documentation standards, zero integrated visibility.
Most TFM contracts inherit a workplace technology estate assembled across multiple fit-outs, multiple decades, multiple installer relationships. The cabling records are partial. The AV asset list is on someone’s hard drive. The CCTV recorder firmware is two versions behind. The access control system was specified for a smaller building. When something fails, the FM team becomes a routing layer between landlords, tenants, and four different specialist suppliers.
We take that scatter and consolidate it. One supplier across connectivity, workplace technology, security, automation and managed cover. One asset register. One SLA. One incident dashboard. The FM team gets a single number to call and a single accountable partner behind it.
The FM team manages the estate, not the supplier portfolio.
WHAT WE DELIVER HERE
Four layers the FM team actually owns.
Four layers under one accountable partner.
Managed Infrastructure
24/7 monitoring, lifecycle planning, predictable refresh cycles, defined SLA. The cover the FM team contracts to. Predictable cost. Predictable response.
Connectivity & Cyber
Structured cabling records, enterprise switching, network segmentation. The infrastructure layer that everything else depends on – documented and supported.
Security & Access
IP video, access control, intrusion, visitor management – under one operator interface across every site. CCTV retention aligned to GDPR.
Workplace Technology
Meeting rooms, signage, collaboration environments. Standardised, supported, refreshed on a defined lifecycle.
PROOF
Two programmes that prove the FM operating model.
Read case study
Regional Multi-Site Rollout – UK
UK, 4-site rollout under one standard, one delivery team, one handover spec.
Read case study
Sentinel – Cyber Incident Response
UK, 24/7 monitored response that intercepted an active phishing attack within minutes.
HOW WE ENGAGE
Take stock. Standardise. Stabilise. Support.
STEP 1
Take stock
Site-by-site audit of the inherited estate. Cabling records, asset inventory, software versions, support contracts, end-of-life status. The picture most FM teams do not have when they take a TFM contract on.
STEP 2
Standardise
One hardware standard at each site type. One software stack. One operator interface. One documentation format. The estate becomes uniformly supportable rather than uniquely difficult at every site.
STEP 3
Stabilise
Migrate inherited multi-vendor estates onto one accountable partner. Consolidate the support contracts. Close the documentation gaps. The phone call routing problem goes away.
STEP 4
Support
24/7 estate-wide monitoring. Quarterly lifecycle review. Refresh budget visibility 12-18 months out. Incident response under one SLA across every site.
WHY ALTUS
What FM directors actually need from a workplace technology partner.
Inherited estates consolidated under one operating model.
One accountable partner
One contract. One SLA. One number to call. One asset register. The supplier-portfolio problem solved at source.
Inherited estates are our specialism
Most of our engagements take on multi-vendor estates assembled by previous fit-outs. Wholesale rip-and-replace is rare; consolidation under one operating model is the norm.
Cybersecurity inside the FM contract
ISO 27001, Cyber Essentials Plus, Sentinel managed cyber. The cyber posture buyers expect now is integral to the FM service, not a separate procurement.
Estate-wide visibility
One dashboard across every site. The FM team owns the estate, not 11 separate documentation gaps.
“Reactive break-fix is the symptom. Supplier fragmentation is the cause. One accountable partner across the workplace technology stack – that’s what changes the FM operating model.”
Altus Critical Systems – operating model commitment to FM partners
THE NEXT STEP
Book an FM Critical Systems Review.
We’ll review your inherited workplace technology estate, identify the supplier fragmentation and documentation gaps, and tell you straight where the consolidation case stacks up. One conversation. One hour.
We tell you straight where the consolidation case stacks up.
Cyber Essentials Plus
ISO 27001
ISO 9001
Cisco Certified
Cisco
Ruckus
Hikvision
Ajax
Crestron
Samsung
One supplier across the workplace technology stack. One SLA. One ticket queue.
PROOF
Related case studies
Multi-Site
Regional multi-site rollout across the UK
Four-site cross-section of the national programme. The case study shows design-once-deploy-many methodology, six standardised components and one delivery model across regional sites.
Commercial Property
Sentinel stopped a sophisticated attack before it caused harm
Service case study: attacker-in-the-middle phishing attack against two employee accounts intercepted in minutes. Accounts locked, sessions terminated, forensic investigation launched and no compromise occurred.